Help Desk

The Help Desk module is a powerful and easy to use help ticket system for DotNetNuke versions 3.x and 4.x.  With the help desk you can:

  • Have end users register for your site and create and view their own help desk tickets
  • Set users as administrators of the ticket system 
  • Administrators claim and manage tickets to resolution
  • Tickets can be automatically assigned to administrators
  • Assign users to organizations/companies
  • Both administrators and ticket end users can contributes notes and status updates to the ticket
  • A powerful search feature is provided to search the knowledgebase of past and current tickets
  • Tickets can be assigned to an end user viewable knowledgebase.
  • All text in the HelpDesk can be easily customized and localized using our powerful language editor. 

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Key Features Include:

1. Creating a new ticket for the end user allows them to pick a category, enter a description, upload an attachment and, if setup, fill out custom fields.



2. Administrators can review and claim tickets.



3. Ticket administrators have a single ticket management view to see the details of the ticket, the statuses and manage existing statuses.



4. The following screen shows adding a status to an existing ticket.



5. Ticket administrators have a powerful search features to filter and review tickets.



6. Super administrators can manage all of the key Help Desk settings.



7. Administrators can setup the details for the organization including if custom fields will be displayed on the ticket screens.



8. This screen shows the user menu including options to review existing tickets, open a new ticket and search the knowledge base.


 
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